Scores 88 Privacy Policy – Data Protection for Malaysian Members

1Introduction & Scope of Privacy Policy

Scores 88 ("we", "the platform") takes seriously our responsibility to protect the privacy and personal data of every member using our sports betting platform at scores88.net. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

This Privacy Policy applies to all registered Scores 88 members, visitors to our website, and anyone who interacts with our platform via the website, mobile app, or other communication channels. It describes what data we collect, why we need it, how we use it, and your rights as a data subject.

We want you to feel confident that your personal information is in safe hands when you use Scores 88. Your trust is our most valuable asset, and we are committed to keeping your privacy protected at all times.

2Types of Personal Data We Collect

Scores 88 collects various types of personal data necessary to deliver our services effectively. This data is organised into several key categories:

3How We Collect Your Personal Data

Scores 88 collects your personal data through the following channels and methods:

• Account Registration: When you register a new account with Scores 88, you provide basic information such as your name, email address, phone number, and date of birth.
• Identity Verification (KYC): During the KYC process, you will be asked to submit a copy of your MyKad or passport for age and identity verification.
• Financial Transactions: Payment information is collected when you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Platform Usage: Activity data is collected automatically while you use the platform, including matches viewed, bets placed, and time spent on the platform.
• Communications with Us: When you contact customer support via live chat, email, or WhatsApp.
• Cookies and Similar Technologies: Technical data is collected automatically via cookies, web beacons, and other tracking technologies when you browse our platform.

4How Your Personal Data Is Used

Scores 88 uses collected personal data solely for legitimate and necessary purposes. The primary purposes for which your data is used are as follows:

• Account Management: Creating and managing your account, verifying your identity, and enabling access to the platform.
• Transaction Processing: Securely processes deposits and withdrawals via your preferred Malaysian local payment methods.
• Service Delivery: Delivering a personalised Sports Betting, Live Casino, poker, and e-sports experience tailored to you.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Legal Compliance: Meeting legal obligations under Malaysia's PDPA, AML regulations, and regulatory body requirements.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
• Platform Improvement: Analysing usage patterns to improve the features, performance, and user experience of the Scores 88 platform.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — subject to your communication preferences.

5Sharing Data with Third Parties

Scores 88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we may share your data in the following limited circumstances:

• Payment Service Providers: E-wallet and banking providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX banks receive the transaction details necessary to process your payments.
• Technology Providers: Technical partners who assist in operating the platform infrastructure, server hosting, and security systems — all bound by strict confidentiality agreements.
• Regulatory Authority: Malaysian government authorities or competent regulatory bodies where required by law or court order.
• Law Enforcement: Law enforcement agencies where required for investigations into fraud, money laundering, or other financial crimes.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity — with prior notice given to members.

All third parties receiving data from Scores 88 are required to comply with data protection standards equivalent to or higher than Malaysia's PDPA requirements.

6Data Security Measures

Scores 88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data Encryption: All sensitive data is encrypted using 256-bit SSL/TLS technology during transmission and AES-256 during storage.
• Access Controls: Only authorised Scores 88 staff may access member personal data, strictly on a need-to-know basis.
• Two-Factor Authentication: Our internal systems are protected with two-factor authentication to prevent unauthorised access.
• Regular Security Audits: We conduct regular penetration testing and security audits carried out by independent third parties.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect and respond to any security threats.
• Staff Training: All Scores 88 staff undergo regular data protection training to ensure best practices are consistently followed.

7Data Retention Period

Scores 88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Active Account Data: Retained for the duration of your active membership with Scores 88.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial regulatory requirements.
• KYC & Identity Verification Records: Retained for 5 years after account closure in accordance with AML requirements.
• Communication Logs: Customer support conversation records are retained for 2 years for quality and reference purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked back to you.

8Your Rights as a Data Subject

Under Malaysia's PDPA and Scores 88's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Privacy Officer at privacy@scores88.net. We will process your request within 14 business days. For complex cases, this period may be extended to up to 30 days, and you will be notified accordingly.

9Cookies & Tracking Technologies

Scores 88 uses cookies and similar tracking technologies to enhance your experience on our platform. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve performance and usability.
• Functional Cookies: Saving your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand traffic patterns and platform usage in an aggregated, anonymised form.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Scores 88 platform. For more information on how to manage cookies, please refer to your browser's documentation.

10Child Protection

The Scores 88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that personal data belonging to a minor has been collected without valid consent, we will take immediate steps to delete that data and close the relevant account. If you believe your child has registered on our platform without your knowledge, please contact us immediately at privacy@scores88.net.

11Amendments to the Privacy Policy

Scores 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on the platform's homepage for a period of 30 days.
• Sends email notifications to all registered members regarding significant changes.

Continued use of the Scores 88 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

12Contact Our Data Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the Scores 88 Data Privacy Officer:

• Email: privacy@scores88.net
• General Support Email: support@scores88.net
• Live Chat: Available 24/7 via the Scores 88 platform

We are committed to addressing every enquiry and complaint seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.